Help Center

The 60-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:

• We sent the wrong order or item(s), you received broken items, or the quality of the product you received is poor/defective.
  
• You received the incorrect personalized charm, or the picture’s appearance is different from the photo you provided to GetSetStyleMetro.
  
• Paint is chipping, crystals fell off, etc. (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value.
  

In these circumstances, GetSetStyleMetro will cover return postage and replacement fees. Watches are covered for 90 days.

The following are NOT covered by our 60-day return policy, and we are not liable for these issues:

• Personalized items are one-of-a-kind, once your order has been submitted we will immediately begin the production on the personalized items, so we do not accept any modifications or returns for any personalized charm(s), unless the picture’s appearance is different from the photo you provided to GetSetStyleMetro as stated in our 60-day FULL COVERAGE Return/Exchange Policy section.
  
• Products have been exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your GetSetStyleMetro product. These chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Oxidized silver is easily damaged.
  
• Products are damaged by misuse, mishandling, or poor maintenance.
  

• There is no charges for return
• Original shipping charges is non-refundable
• You are responsible for return shipping charges

• Click on Return Center on top of our Home page
• Enter your order number and email address in the fields above and click Find an order
• Follow the screen instructions and select the items you want to return
• You will get a confirmation email with shipping guidelines

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Shipping is free WORLDWIDE on wallet cases bound for U.S. and Canada. On some items, we have Free Shipping over $50.

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. 

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). 

Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. 

Please see our refund and return policy for when these might be applicable to shipping situations.

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office.